Terms & Conditions
Master Agreement · Last updated June 2026
These Terms govern the supply of packaged drinking water and related services by WOGA Water Technology to any corporate, institutional, or commercial client, under the laws of India and the State of Karnataka.
1. Definitions
- Services: Supply and delivery of 20-litre packaged drinking water cans and related logistics.
- Assets: Returnable containers including cans, crates, dispensers, and handling materials.
- Site: Client-designated delivery locations.
- Agreement: This document, SLA, invoices, and mutually agreed purchase orders.
2. Scope of services
The Service Provider shall supply drinking water on:
- Scheduled recurring basis
- On-demand supply
- Event-based bulk requirements
- Emergency supply (subject to feasibility)
3. Service Level Agreement (SLA)
- Scheduled delivery adherence: ≥ 95%
- Delivery window tolerance: ± 2 hours
- Emergency supply: 6–8 hours (best effort basis)
- Replacement of damaged cans: within 24 hours
- Complaint resolution: within 48 hours
4. Pricing, taxes & annual escalation
- Prices are exclusive of applicable GST unless stated otherwise
- The Service Provider may revise pricing up to 12% annually
- Revision applies at the start of each financial year with prior notice
- Additional revision permitted in case of fuel, tax, or regulatory changes
5. Payment terms & credit control
- Payments as per agreed credit cycle
- Credit subject to internal approval
- Delay may lead to immediate suspension of services
- Interest on overdue payments up to 18% per annum (compounded monthly)
- Recovery costs, legal fees, and collection charges are recoverable
- Service Provider may exercise set-off rights against any dues
6. Delivery terms
- Delivery at designated Client Sites
- Client shall ensure access, safety, and authorized receipt
- Bulk/event requirement must be informed in advance
- Delays due to site restrictions shall not be the liability of the Service Provider
7. Asset ownership & title retention
- All Assets remain sole property of the Service Provider
- Title shall not transfer at any time
- Service Provider retains lien over assets until full payment is received
- Non-returned assets shall be billed at replacement cost
8. Asset reconciliation
- Monthly reconciliation is mandatory
- Client must confirm stock status
- Discrepancies deemed accepted unless disputed within the defined timeline
- Company records shall prevail in the absence of dispute
9. Risk transfer
Risk transfers to the Client upon delivery acknowledgment at Site. Ownership remains with the Service Provider.
10. Quality assurance & compliance
- Compliance with BIS / FSSAI standards
- Hygienic handling and transport maintained
- Client responsible for post-delivery storage conditions
11. Indemnity
The Client shall indemnify the Service Provider against:
- Misuse of water or containers
- Storage negligence
- Third-party claims at Client premises
- Legal or regulatory violations arising from Client operations
12. Limitation of liability
- Liability limited to invoice value only
- No consequential, indirect, or business loss claims allowed
13. Force majeure
No liability for failure due to:
- Natural disasters
- Government restrictions
- Strikes
- Pandemics
- Fuel shortage
- Supply chain disruption
14. Audit & verification rights
The Service Provider may:
- Inspect assets at Site
- Verify consumption and usage
- Conduct reconciliation audits
- Request operational records
15. Minimum commitment & volume variation
- Minimum monthly consumption may apply
- Significant deviation may trigger rate revision or renegotiation
16. Security deposit (if applicable)
A refundable deposit may be collected for Assets and adjusted against loss or damage.
17. Subcontracting
The Service Provider may subcontract logistics while retaining full responsibility.
18. GST & invoice compliance
- GST-compliant invoices required for payment
- Payment only against a valid tax invoice
- E-invoicing where applicable
19. Communication & digital records
- Email, WhatsApp, SMS valid for communication
- Digital records are legally binding evidence
- Client consents to electronic communication
20. Site liability disclaimer
The Service Provider is not responsible for:
- Access restrictions
- Entry delays
- Internal site safety issues
- Security clearance issues
21. HSE & site safety
The Client shall ensure safe working conditions for delivery personnel.
22. Vendor code of conduct
Both Parties shall comply with:
- Anti-bribery & anti-corruption laws
- Ethical business conduct
- Labour law compliance
- No forced or child labour
- Regulatory compliance obligations
23. Right to modify service model
The Service Provider may modify:
- Delivery routes
- Logistics partners
- Packaging formats
- Operational systems
Provided core service delivery is maintained.
24. Data protection & usage
- Operational data may be stored digitally
- WhatsApp/email records are valid evidence
- Data used for billing, audit, and forecasting
25. Business analytics rights
The Service Provider may analyze consumption data for operational optimization.
26. Marketing & promotional rights (non-negotiable)
The Service Provider shall have perpetual, irrevocable, unrestricted rights to use the Client name, logo, and association for:
- Marketing
- Website
- Social media
- Case studies
- Portfolio
No opt-out or withdrawal permitted after engagement.
27. Confidentiality
All commercial terms and pricing shall remain confidential unless required by law.
28. Termination
Immediate termination permitted for:
- Non-payment
- Misuse of assets
- Contract breach
- Operational violations
29. Exit management
Upon termination:
- All assets must be returned
- Final reconciliation mandatory
- Outstanding dues remain payable
30. Dispute resolution
All disputes shall be resolved by arbitration under the Arbitration and Conciliation Act, 1996.
- Seat: Bengaluru
- Language: English
- Sole Arbitrator
31. Governing law & jurisdiction
Laws of India apply. Courts of Bengaluru shall have exclusive jurisdiction.
32. Survival clause
The following survive termination:
- Payment obligations
- Indemnity
- Liability limitation
- Arbitration
- Confidentiality
33. Severability
Invalid clauses shall be modified, not voided.
34. Waiver
Non-enforcement does not waive rights.
35. Limitation of actions
Claims must be raised within 12 months of the cause of action.
36. Entire agreement
This document supersedes all prior communications.
37. Amendments
Only valid if signed by both Parties.
38. Acceptance
Engagement, orders, or continued use of services constitutes acceptance.
WOGA Water Technology · Corporate Hydration & Facility Water Solutions · Bengaluru, Karnataka, India